TRANSPARENCY

Terms & Conditions

Welcome to VĪSIÓ. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully as they govern your use of our site and the purchase of products from us.

By visiting our store, you acknowledge and accept the policies outlined below. Updates to these Terms & Conditions may occur periodically, and by continuing to use the website, you confirm your agreement to the latest version. We encourage you to revisit this page regularly to stay informed.

Return Policy

As a UK-based e-commerce retailer, we adhere to the Consumer Contracts Regulations 2013, which provide you with cancellation rights for online purchases:

For Refunds

Due to the difficult nature of sourcing our products, customers will be responsible for return shipping costs unless the goods are damaged or broken.

You have the right to cancel your order within 14 days of receiving your goods without needing to provide a reason. Email us on support@visio.co.uk to start the return process.

Once cancellation is confirmed, you have an additional 14 days to return the items. Returns must be unused, in their original packaging, and in resalable condition.